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  • Can I come without an appointment?
    You can walk-in at any time we are open! But booking an appointment will ensure no wait times & speed up the process. If you would like to book please choose the time that best suits your schedule on our website.
  • Is it possible to take a picture with contact lenses?
    Contact lenses must be removed before shooting. We provide containers and the contact lens solution for your comfort.
  • How many eyes can you place on one print?
    You Can Choose, We Have 3 Different Options! : Individual photo This service includes taking a picture of one iris and placing it on the format of your choice. Couple photo This photo involves placing 2 irises in 1 picture. This option is ideal for a joint photo with loved ones (soulmate, friend, parents). This format requires 2 people to be present. Two irises of the same person can also be placed in the picture. Multiple/Family photo We can place multiple irises in one format as needed.
  • How long does it take to shoot my eye?
    The process takes up to 5-10 minutes per person.
  • Can I also get a soft copy of my eye?
    Yes, you can get a digital copy of your eyes for free if you fill in a review form. Your feedback means a lot for us and helps to improve our service! We will send a png file to your email address after your form is submitted.
  • Do you offer gift cards?
    At Eye Sea, we offer two convenient options for gift cards. Firstly, our physical gift cards are available in the studio. Perfect for any occasion, these cards can be purchased in person, adding a personal touch to your gift-giving. Alternatively, we also provide digital gift cards. With this option, you can easily purchase a gift card online and have it sent directly to your or the recipient's email inbox. Both types of gift cards can be loaded with any value and used towards the purchase of any of our products. Plus, our iris photography and editing services are always included.
  • Personal data protection
    We uphold strict standards in safeguarding your data. Your photos are stored anonymously and locally solely for reordering purposes. Should you prefer otherwise, we promptly delete them upon request. Rest assured, even after placing an order, you will never receive any advertisements or newsletters from us. We guarantee it!
  • Can I buy without visiting the studio?
    Only accessories available for online order. How it works: Select your desired accessory and proceed to checkout. Upon placing your order, you'll receive an email containing instructions on capturing a photo of your eye using your smartphone. Once we receive your eye photo, we'll craft your accessory within 2-3 days. Your order will then be shipped via postal service, and you'll receive a tracking link to monitor its delivery progress. Upon receiving your package, enjoy wearing your unique and personalized lucky charm jewelry, crafted with your own eye from magical Bali Island!
  • How can I reorder?
    No need to visit us again! Simply take advantage of your exclusive 20% discount when you reorder online, and we'll deliver your chosen item straight to your door, wherever you are in the world. Choose your desired item from our collection and proceed with payment. Remember to select your preferred delivery option. After completing your purchase, you'll receive a confirmation email from us. Ensure that the email address provided during the booking process matches the one you used for your purchase. This will help us locate your unique eye images in our database. Once we have confirmed your eye images, we'll craft your personalized souvenir. Your unique souvenir will be carefully packaged and sent to your specified delivery address. Sit back, relax, and anticipate the arrival of your special item with your own eyes on it!
  • How long does shipping take?
    Our delivery policy ensures a seamless experience for online orders. Shipping costs vary by country and will be displayed at checkout. Please note that delivery times typically range from 4 to 14 days, depending on your location. Rest assured, you'll receive a tracking link to monitor your order every step of the way.
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